Efektifitas Komunikasi Pemerintahan dalam Pelayananan Publik Pada Kantor Pertanahan Nasional Kota Kendari

TThis study aims to determine and describe the effectiveness of government communication in public services at National Land Office of  Kendari City. To find out these objectives, a qualitative research method was used to extract information from informants that were open and free with 5 informants. This research was conducted at the Kendari City National Land Office with the type of data in the form of primary data and secondary data. The research instrument itself is carried out with documentation, interviews, and observations. The results of this study indicate that the effectiveness of government communication in public service at the National Land Office of Kendari City, the following conclusions can be obtained that the success of communication is the key to success in achieving the goals of the National Land Office such as internal communication and external communication and services provided by the National Land Office of the city of Kendari it is quite effective, seen from 3 indicators namely source communicator, media and communication effects. Keywords: Communication, Governance, Effectiveness, Service, Land