METHOD FOR DETERMINATION OF THE BENCHMARK FREIGHT CUSTOMS COMPLEX TAKING INTO ACCOUNT TRANSPORT MARKET PARTICIPANTS` INTERESTS IN INTERNATIONAL ROAD TRANSPORTATION

The paper aims to substantiate the choice of a freight customs complex for customs and logistics services in the delivery of goods in different customs regimes. The proposed development will allow all stakeholders to determine the feasibility of cooperation both relying on the indicators of an individual freight customs complex and in comparison with others based on the assessment of the technical and operational performance of the infrastructure facility. Methods. We carried out a multicriteria assessment of the efficiency of freight customs complexes on the basis of a simulation model developed in the GPSS software environment. Results. Entities engaged in foreign economic activities turn to freight customs complexes to meet their needs for customs and logistics services guided by requirements arising under individual operating conditions. The choice of an infrastructure facility is influenced by some criteria and performance indicators that are formed and determined in comparison with competing organizations. Scientific novelty. The developed method of determining the benchmark freight customs complex will be useful for identifying the optimal conditions for cooperation with infrastructure facilities, taking into account the interests of transport market participants in specific conditions of foreign trade operations based on the assessment of their technical and operational performance. Practical implications. The practical significance of the paper is that the proposed method will allow customers of customs and logistics services to get recommendations for the choice of a freight customs complex to get serviced based on the assessment of the technical and operational performance of the infrastructure facility; customs authorities will be able to analyze the operation of existing freight customs complexes to determine the optimal number of employees needed to ensure the operation of customs checkpoints on the territory of freight customs complexes; the owner of a freight customs complex has the opportunity to discover «bottlenecks» in the operation of the infrastructure facility and take measures to eliminate them, as well as to determine its advantages and disadvantages as compared to competitors.