SYSTEM ANALYSIS OF QUALITY ASSURANCE OF CUSTOMS AND LOGISTICS SERVICE OF GOODS OF DIFFERENT NOMENCLATURE DURING INTERNATIONAL TRANSPORTATION

Aim. The study intends to optimize customs clearance formalities for goods of various nomenclature in the territory of customs checkpoints of freight customs complexes. The proposed development will allow customs authorities to plan the staffing level of inspectors capable of ensuring the uninterrupted operation of the infrastructure facility, taking into account the utilized capacity and the cargo flow structure. Methods. The quality assessment of the customs and logistics service of goods of various nomenclature in the organization of international transportation is carried out on the basis of a simulation model developed in the GPSS software environment. Results. The practical experience of customs authorities shows that the customs regime in which the goods are moved and their nomenclature bring about changes in how long customs formalities take. Accordingly, the procedures related to customs clearance and customs control by the types of goods will differ in their complexity, and therefore will affect the customs inspector`s workload. In turn, customs authorities` working efficiency will shape the capacity of the freight customs complex and its structural subdivisions. The main segment of customs and logistics service customers chooses infrastructure facilities, where there are small waiting lines and minimal procedure time without the loss of service quality. Scientific novelty. The developed simulation model of customs inspectors` work in the territory of the freight customs complex makes it possible to evaluate the effectiveness of the customs checkpoint as well as to determine the optimal staffing level to ensure the operation of the infrastructure facility. Practical implications. The practical implications of the work lie in the fact that the proposed model makes it possible to assess customs inspectors` workload taking into account the structure of the cargo flow, which may include goods of different nomenclature that are moved in different customs regimes by large-, medium-, small- and micro-sized enterprises. Based on the results of the simulation, the owner of a freight customs complex will have the opportunity to plan its material, technical and staffing support in order to provide high-quality customs and logistics services, and accordingly, the State Customs Service will organize the work of the customs checkpoint taking into account the demand of entities engaged in foreign economic activities for completing customs formalities.