Pengaruh Pengembangan Kompetensi Dan Disiplin Melayani Terhadap Kepuasan Mitra di BMT Al Ishlah Cabang Kuningan

Customer or partner satisfaction is the most important thing for all companies. Companies can implement competency processes for all their employees to improve quality, and must maintain a disciplined attitude in working to provide satisfaction for their partners. This study aims to determine the partial and simultaneous influence of competency development and service discipline on partner satisfaction at Baitul Maal wa Tamwil (BMT) Al Ishlah, Kuningan Branch. This study uses a quantitative research approach. Data sources were obtained from respondents via a questionnaire and library literature. The results of the study show: (1) Competency development has a positive and significant effect on partner satisfaction at BMT Al Ishlah, Kuningan Branch. This means that the higher the competency development, the more impact on partner satisfaction at BMT Al Ishlah, Kuningan Branch, (2) Service discipline has a positive and significant effect on partner satisfaction. This means that the higher the discipline in service, the more impact on partner satisfaction at BMT Al Ishlah, Kuningan Branch, and (3) The development of competency and service discipline jointly influence partner satisfaction at BMT Al Ishlah, Kuningan Branch. This means that partner satisfaction can be predicted by the development of competency and service discipline. If the development of employee competency and service discipline increases, it will have an impact on increasing partner satisfaction at BMT Al Ishlah Kuningan Branch.