ANALISIS KINERJA DENGAN PENDEKATAN BALANCE SCORECARD PADA BADAN AMIL ZAKAT NASIONAL KABUPATEN TAPANULI SELATAN

The Balanced Scorecard is a performance measurement method that is very much needed by an organization, especially the National Amil Zakat Agency (BAZNAS) South Tapanuli so that the indicators that affect the performance are in balance. There are four indicators on the Balanced Scorecard, namely financial perspective, customer perspective (muzakki), internal business process perspective, learning and growth perspective. The purpose of this study was to determine the performance of BAZNAS Tapanuli Selatan when viewed from a financial perspective, a customer perspective (muzakki), an internal business process perspective, a learning and growth perspective. This research method uses a qualitative approach within 3 years (2019-2021). Data collection techniques using observation, questionnaires and documentation. The results of this study indicate that the performance of the South Tapanuli BAZNAS measured using the Balanced Scorecard from a financial perspective, customer perspective (muzakki), internal business process perspective, learning and growth perspective is in the "good" category.