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THE EVOLUTION OF TELECOM OPERATOR WFM: CHALLENGES, APPROACHES, MODELS
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Рассмотрен функционал системы управления персоналом (workforce management, WFM) оператора связи в процессе эволюции сетей связи PSTN-ISDN-PLMN-NGN-IMS-LTE-5/6G. Описаны роль WFM в системах управления телекоммуникациями OSS/BSS, место WFM в карте процессов оператора связи и стандартах TeleManagement Forum, взаимодействие со смежными подсистемами ИТ-ландшафта оператора связи. Описана эволюция моделей WFM со времен строительства египетских пирамид. Проанализированы некоторые современные подходы к математическим моделям WFM и вариантам реализации этих систем. Предложена математическая модель WFM оператора связи пост-NGN.
The functionality of a telecom operator’s workforce management (WFM) system in the process of evolution of PSTN-ISDN-PLMN-NGN-IMS-LTE-5/6G communication networks is considered. The role of WFM in OSS/BSS telecommunication management systems, the place of WFM in the telecom operator’s process map and TeleManagement Forum standards, and interaction with related subsystems of the telecom operator’s IT landscape are described. The evolution of WFM models since the times of Egyptian pyramid construction is described. Some modern approaches to mathematical models of WFM and variants of realization of these systems are analyzed. A mathematical model of WFM of post-NGN communication operator is proposed.
Title: THE EVOLUTION OF TELECOM OPERATOR WFM: CHALLENGES, APPROACHES, MODELS
Description:
Рассмотрен функционал системы управления персоналом (workforce management, WFM) оператора связи в процессе эволюции сетей связи PSTN-ISDN-PLMN-NGN-IMS-LTE-5/6G.
Описаны роль WFM в системах управления телекоммуникациями OSS/BSS, место WFM в карте процессов оператора связи и стандартах TeleManagement Forum, взаимодействие со смежными подсистемами ИТ-ландшафта оператора связи.
Описана эволюция моделей WFM со времен строительства египетских пирамид.
Проанализированы некоторые современные подходы к математическим моделям WFM и вариантам реализации этих систем.
Предложена математическая модель WFM оператора связи пост-NGN.
The functionality of a telecom operator’s workforce management (WFM) system in the process of evolution of PSTN-ISDN-PLMN-NGN-IMS-LTE-5/6G communication networks is considered.
The role of WFM in OSS/BSS telecommunication management systems, the place of WFM in the telecom operator’s process map and TeleManagement Forum standards, and interaction with related subsystems of the telecom operator’s IT landscape are described.
The evolution of WFM models since the times of Egyptian pyramid construction is described.
Some modern approaches to mathematical models of WFM and variants of realization of these systems are analyzed.
A mathematical model of WFM of post-NGN communication operator is proposed.
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