DETERMINANTS OF JOB SATISFACTION AMONG WOMEN EMPLOYEES IN INDIA’S SERVICE SECTOR: AN EMPIRICAL STUDY

The growing participation of women in the service sector has intensified the need to understand the factors that influence their job satisfaction, particularly in people-intensive and emotionally demanding work environments. Job satisfaction among women employees is shaped not only by organisational conditions but also by psychological experiences and social contexts. Despite extensive research on job satisfaction, limited empirical evidence simultaneously examines organisational, psychological, and family-related factors as direct predictors of job satisfaction among women employees using simple regression-based approaches. Addressing this gap, the present study investigates the influence of organisational and work factors, psychological well-being, and family/social support on job satisfaction among women employees in the service sector. The study adopts a quantitative, cross-sectional research design and collects primary data through a structured questionnaire administered to women employees working in service organisations. Out of the targeted sample, 272 fully completed questionnaires were used for analysis. Exploratory Factor Analysis was conducted to establish construct validity, followed by correlation and multiple regression analysis using SPSS. The results reveal that organisational and work factors, psychological well-being, and family/social support all have a positive and significant effect on job satisfaction. Among the predictors, family/social support emerged as the strongest determinant of job satisfaction, followed by psychological well-being and organisational and work factors. The regression model explains a meaningful proportion of variance in job satisfaction, highlighting the combined importance of workplace practices, employee well-being, and supportive family environments. The findings underscore the multidimensional nature of women’s job satisfaction in the service sector and suggest that organisations seeking to enhance women employees’ satisfaction should adopt holistic strategies that integrate supportive organisational practices, well-being initiatives, and family-sensitive policies. The study contributes to the literature on gender and job satisfaction by offering a parsimonious, regression-based empirical model with clear managerial implications.