Relationships between the Characters of Questionnaire Respondents with the Individual Testlets and Items of the Questionnaires of Patients of Bidirectional Referrals between National Taiwan University Hospital and Taipei City Hospital, Zhongxiao Campus

Background: The usage of questionnaires to assess the satisfaction of patients is the modern advance in the revolution of health care systems. We aimed to correlate the characteristics of bidirectional referral patients who responded effectively to bidirectional referral interventions with the individual testlets and items of the questionnaires Methods: Based on the patient‘s age groups, weeks of hospitalization, gender, educational levels, identities of the bi-directional referral questionnaire respondents, we analyzed the relationships between these characters of the patients and average score for each testlet and the response score of each item and total scores of this hospital and bidirectional referral. Results: Levels of educational attainments of patients were found to influence and low level significantly and positively correlate with item 1 of Environment and item 29 of Process. Categories of patients' age groups were noted to affect and low level significantly and positively associated with item 12 of Administrative Efficiency, item 29 and 27 of Process, item 24 of Attitude, item 41 and 42 of overall evaluation. Conclusion:While interpreting the bidirectional referral questionnaires data, we should take into account the influence of age and levels of education.