An Assessment of Job Satisfaction of Janitorial Staff in Two Tertiary Care Hospitals in Kandy District, Sri Lanka

Background: The significance of janitors in elevating the quality of hospital environments is paramount. Assessment of Job Satisfaction among janitorial staff in healthcare institutions is a multifaceted inquiry that encapsulates both the well-being of the workforce and its consequential impact on the quality of healthcare delivery [1]. In the context of two prominent tertiary care hospitals situated in the Kandy District, Sri Lanka, this academic article navigates through the nuanced dimensions of job satisfaction among janitorial staff and its intrinsic relationship with overall hospital performance.Objective: To assess the job satisfaction and performance of janitorial staff in two tertiary care hospitals in Kandy district, Sri Lanka.Methods: The study adopts a robust mixed-methods approach, combining descriptive cross-sectional analysis and qualitative methods, offering comprehensive insights into the nuanced dimensions of janitorial services. The demographic analysis provides a foundation, revealing key factors influencing job satisfaction, including gender distribution, age representation, income categories, and educational background.Results: The detailed statistical analysis, presented in Table 4, uncovers positive perceptions among janitorial staff across various dimensions, such as facilities, colleague support, and overall job satisfaction. Colleague support emerges as a notable strength, contributing to a positive work environment, and indicating potential for enhancing teamwork. The findings not only provide a benchmark for local contexts but also contribute to the global discourse on job satisfaction in healthcare services. The research highlights the significance of addressing unique challenges faced by janitorial staff, filling a crucial gap in the literature.Conclusion: The study offers practical implications for hospital administrators, policymakers, and researchers. By leveraging identified strengths and addressing specific areas for improvement, interventions can be implemented to enhance the well-being and performance of janitorial staff. This research not only addresses immediate challenges in the Kandy District but also contributes valuable insights to the broader discussion on job satisfaction in healthcare, paving the way for future research and interventions globally.