Factors Affecting Job Satisfaction of Public Librarians: A Qualitative Exploration in the Kandy District, Sri Lanka

Employees are one of the main assets in any organization. Public libraries are prominent social entities which provide information and services to local communities to enhance their knowledge and learning. In order to provide quality and commendable services to the public, employees serving in public libraries should be satisfied with their job. Therefore, the assessment of employee satisfaction with their job is essential for organizational development. The main purpose of this study was to examine whether Public Librarians working in the Kandy District of Sri Lanka were satisfied with their job in terms of five facets: job role, work supervision, promotion, salary and co-worker relationships. Further, this study explored problems militating against the Public Librarians’ job satisfaction. A convenient sample of 27 librarians from public libraries in the Kandy District of Sri Lanka was selected for the study. Five focus group discussions using a semi structured interview guide were conducted. Interviews were analyzed using the thematic approach and content analysis. According to the findings, majority of the Public Librarians expressed satisfaction towards their job role and co-worker relationships where as most of them articulated negative opinions with regard to the facets of salary, promotion and work supervision. Based on the results, recommendations were exposed with a view to enhancing the level of job satisfaction among Public Librarians which will in turn contribute to the success of the public library sector in Sri Lanka.