PUBLIC MANAGEMENT OF ADMINISTRATIVE SERVICES

In modern conditions of public policy reform in all spheres of activity there is a need to re-evaluate the mechanisms of public services. With the advent of a new paradigm of state service to the people, the principles of public services are changing. In democracies, public services are consumer-oriented. Administrative and territorial reform is based on the European experience, so today the concept of providing administrative services from "statehood" to "serving the people of Ukraine" has been completely changed. This concept provides a customeroriented approach to the provision of services and the work of state and municipal bodies. Services are provided on the same principle as in private institutions, because the state now also competes for the consumer. The service idea of the development of the system of public administration is based on the classical economic scheme: "producer of services - consumer". The sustainability and legitimacy of public institutions is related to the quality of modeling, identifying and realizing individual and group interests and needs. The purpose of such a model of management is consumer satisfaction. Responsibility for safety and livelihood rests with the country, which must ensure that the interests and needs of the individual and their groups are met. The article considers the theoretical foundations of providing administrative services at both the state and municipal levels. The experience of foreign countries in the field of administrative services is considered and the main directions that should be introduced into the Ukrainian experience are selected. The concept of administrative service is defined and their classification is given. The key principles of providing administrative services are considered, the range of subjects entrusted with the functions of providing administrative services is determined. When evaluating the current system of providing administrative services, the authors describe in detail the algorithm for providing services by CNAP specialists. A perspective model of functioning of the Centers for providing administrative services is offered. The directions of improvement of the mechanism of management of administrative services by means of electronic government are revealed. On the example of Sumy region, the methods of providing services in the Centers for providing administrative services are analyzed, the main disadvantages and advantages of their functioning are highlighted. One of the ways to improve the provision of administrative services is the introduction of electronic services. Improving the efficiency of providing administrative services by e-government for businesses or citizens, will increase the effectiveness of local governments and public authorities, reduce the risk of corruption in the provision of administrative services and improve the business climate, competitiveness and investment attractiveness of the state.