Associated Factors of maternal satisfaction towards delivery service among mothers who gave birth at Jimma Medical Center, Jimma Town, Southwest Ethiopia

Abstract Background and aim: Assurance of health care for all segments of the population with special attention given to women and children was one of the top priorities in Ethiopian health policy. Maternal and newborn deaths are heavily concentrated at the period of delivery and early postpartum. Thus, this study aimed to assess Associated Factors with maternal satisfaction towards delivery service among mothers who gave birth at Jimma Medical Center, Jimma Town, Southwest Ethiopia.Methods: Institutional based cross-sectional study using face to face interview was conducted in Jimma Medical Center from April 01 to May 30, 2019. A systematic sampling technique was used to select 217 study participants using a semi-structured administered questionnaire. Results: The maternal satisfaction level with the delivery services rendered at the hospital was 66.8%. Delivering mothers satisfaction was found to be associated with educational status (X2=85.4, p<0.001), parity (X2=19.2, p<0.001), distance from health facility (X2=13.5, p<0.001), Monthly income (X2=13.8, p<0.001), waiting time (X2=5.7, p<0.05), Cleanness of delivery area (X2=9.3, p<0.001).Conclusion: The magnitude of mothers satisfied with the delivery service was low compared to studies conducted in Ethiopia so far. Maternal educational status, parity, distance from the health facility, waiting time, and monthly income were associated with mothers' satisfaction with delivery service. Therefore, awareness creation should be given for the community for improving the quality of delivery service and further study should be done on the knowledge and skill of health care providers on delivery service.