Performance evaluation of bus stops on arterial roads in Hanoi city

The operations of critical bus stops on arterial roads substantially influence the facility bus capacity and the bus quality of service in terms of schedule reliability. The aim of this article is to employ the methodology in the Transit Capacity Quality of Service Manual (TCQSM) to better understand the performance of key bus stops on arterial roads in Hanoi city. The obtained results shown that the capacities of most examined bus stops (Bus Stops 02, 03, and 04) are considerably lower than the actual demands of buses on the considered roads, and increasing the number of loading areas at bus stops is one of the feasible solutions to effectively improve the capacity of bus stops in Hanoi city. The results achieved provide urban transport management agencies and public transport practitioners in Vietnam with a valuable tool for bus stop capacity measurement and additional information for bus quality of service improvement