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Pengaruh Word of Mouth (Talkers and Tools) Terhadap Keputusan Menggunakan Pelayanan Jasa GO-JEK
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<p><em>The purpose of this study was to analyze effect of WOM-Talkers of online transportation on using service of Go-Jek; to analyze effect of WOM-Tools of online transportation on using service of Go-Jek; and to analyze effect of word of mouth (WOM-Talkers and WOM-Tools) for taking decision on using service of Go-Jek. The data were collected from 384 respondents who has ever used Go-Jek for one years. The result of the study showed that (1) WOM-Talkers is positive and significant impact for taking decision on using service of Go-Jek; (2) WOM-Tools is positive and significant impact for taking decision on using service of Go-Jek; and (3) WOM-Talkers and WOM-Tools are stimultaneously have positive and significant for taking decision on using service of Go-Jek. The value of adjusted R Square indicators was 47.4%.</em></p><p><em><br /></em></p><p><em>Penelitian ini bertujuan untuk menganalisis pengaruh WOM-Talkers terhadap pengambilan keputusan penggunaan jasa transportasi online Go-Jek di Kota Padang, menganalisis pengaruh WOM-Tools terhadap pengambilan keputusan penggunaan jasa transportasi online Go-Jek di Kota Padang, dan menganalisis pengaruh WOM-Talkers dan WOM-Tools secara bersama-sama terhadap pengambilan keputusan penggunaan jasa transportasi online Go-Jek di Kota Padang. Penelitian ini melibatkan 384 responden yang pernah menggunakan Go-Jek selama 1 tahun. Hasil yang diperoleh dari penelitian adalah (1) WOM-Talkers berpengaruh positif dan signifikan terhadap keputusan pembelian; (2) WOM-Tools berpengaruh positif dan signifikan terhadap keputusan pembelian; dan (3) WOM-Talkers dan WOM-Tools mampu menjelaskan pengaruhnya terhadap Keputusan Pembelian sebesar 47.4%. </em></p>
Lembaga Layanan Pendidikan Tinggi - LLDIKTI - Wilayah X
Title: Pengaruh Word of Mouth (Talkers and Tools) Terhadap Keputusan Menggunakan Pelayanan Jasa GO-JEK
Description:
<p><em>The purpose of this study was to analyze effect of WOM-Talkers of online transportation on using service of Go-Jek; to analyze effect of WOM-Tools of online transportation on using service of Go-Jek; and to analyze effect of word of mouth (WOM-Talkers and WOM-Tools) for taking decision on using service of Go-Jek.
The data were collected from 384 respondents who has ever used Go-Jek for one years.
The result of the study showed that (1) WOM-Talkers is positive and significant impact for taking decision on using service of Go-Jek; (2) WOM-Tools is positive and significant impact for taking decision on using service of Go-Jek; and (3) WOM-Talkers and WOM-Tools are stimultaneously have positive and significant for taking decision on using service of Go-Jek.
The value of adjusted R Square indicators was 47.
4%.
</em></p><p><em><br /></em></p><p><em>Penelitian ini bertujuan untuk menganalisis pengaruh WOM-Talkers terhadap pengambilan keputusan penggunaan jasa transportasi online Go-Jek di Kota Padang, menganalisis pengaruh WOM-Tools terhadap pengambilan keputusan penggunaan jasa transportasi online Go-Jek di Kota Padang, dan menganalisis pengaruh WOM-Talkers dan WOM-Tools secara bersama-sama terhadap pengambilan keputusan penggunaan jasa transportasi online Go-Jek di Kota Padang.
Penelitian ini melibatkan 384 responden yang pernah menggunakan Go-Jek selama 1 tahun.
Hasil yang diperoleh dari penelitian adalah (1) WOM-Talkers berpengaruh positif dan signifikan terhadap keputusan pembelian; (2) WOM-Tools berpengaruh positif dan signifikan terhadap keputusan pembelian; dan (3) WOM-Talkers dan WOM-Tools mampu menjelaskan pengaruhnya terhadap Keputusan Pembelian sebesar 47.
4%.
</em></p>.
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