“Ei mennyt turha työ hukkaan” – tutkimus työmenetelmän juurtumisesta palvelujärjestelmän asiakastyöhön

We studied the barriers to and enablers of the diffusion of a new working practice. We used the diffusion of innovations theory as the the­oretical framework for this participatory action study. The data included interviews, memos, notes from workshops and descriptions of the environment in which the new practice was applied. The data were analyzed using induc­tive content analysis. In general, the enablers and barriers were related to factors pertaining to both individuals and structures. The main barriers were lack of digital skills, incompatible data systems and characteristics related to the environment of use or the practice itself. The en­abling factors related to the users’ competence and the operating environment.