Unlocking potential: how enterprise social media features shape employee agility performance

Purpose The present research aims to explore the influence of enterprise social media (ESM) features on employee agility through knowledge sharing and hiding. ESM strain was taken as a moderator in the association among knowledge sharing, knowledge hiding and employee agility. Communication visibility theory is used to underpin the hypothesized research model. Design/methodology/approach Data is collected from 374 Chinese employees working in different companies. A structural equation modeling (SEM) is applied using AMOS software 21.0. Findings Findings illustrate that ESM features namely analysis, tracking and communication are significantly connected to knowledge sharing and negatively to knowledge hiding. Knowledge sharing is significantly related to employee agility while knowledge hiding is negatively linked to employee agility. Further, ESM strain strengthens the negative connection between knowledge hiding and employee agility. However, ESM strain has an insignificant moderating effect in the connection between knowledge sharing and employee agility. Practical implications The current research has practical implications for ESM users and ESM-enabled organizations. For individuals who use ESM to promote knowledge within an organization, this study highlights the important functioning of ESM features that include analysis, tracking and communication. For managers, this study suggests the use of ESM features to promote knowledge sharing and inhibit knowledge hiding. Originality/value The current research investigates how ESM features are associated with employee agility in the workplace. This study proposes that knowledge sharing and knowledge hiding are the mediators of the effect path between ESM features and employee agility. Moreover, the present study extends to ESM literature by highlighting the moderating role of ESM strain using communication visibility theory as a theoretical lens. Lastly, this study quantifies the benefits of ESM features to help organizations train agile employees.