Diagnosis of delivery vulnerability in a logistics system for logistics risk management

PurposeDelivery vulnerability is a critically important theme in logistics risk management. However, while logistics service providers often collect and retain massive amounts of logistics data, they seldom utilize such information to diagnose recurrent day-to-day logistics risks. Hence, the purpose of this paper is to investigate delivery vulnerabilities in a logistics system using its own accumulated data.Design/methodology/approachThis study utilizes pragmatic business analytics to derive insights on logistics risk management from operations data in a logistics system. Additionally, normal accident theory informs the discussion of its management implications.FindingsThis study’s analytical results reveal that a tightly coupled logistics system can align with normal accident theory. Specifically, the vulnerabilities of such a system comprise not only multi-components but also interactive ones.Research limitations/implicationsThe tailored business analytics comprise a research foundation for logistics risk management. Additionally, the important research implications of this study’s analytical results arrived at via such results’ integration with normal accident theory demonstrate the value of that theory to logistics risk management.Practical implicationsThe trade-offs between logistics risk and logistics-system efficiency should be carefully evaluated. Moreover, improvements to such systems’ internal resilience can help to alleviate potential logistics vulnerabilities.Originality/valueThis pioneering analytical study scrutinizes the critical vulnerability issues of a logistics service provider and therefore represents a valuable contribution to the field of logistics risk management. Moreover, it provides a guide to retrieving valuable insights from existing stockpiles of delivery-vulnerability data.