Job Stress, Job Burnout, and Turnover Intention in Employees of Digital Education Platform and Book Provider Company PT. XYZ

This study aims to evaluate the impact of job stress and emotional exhaustion (burnout) on employees’ intention to resign (turnover intention), considering the importance of retaining high-quality personnel for companies. High levels of job stress often lead to psychological and emotional strain that harms employee well-being, which may, in turn, increase their desire to leave the job. Additionally, burnout—characterized by emotional fatigue, depersonalization, and reduced personal accomplishment—also contributes to the rise in turnover intention. This research adopts a quantitative approach using a survey method, where data were gathered from employees of PT XYZ, a company engaged in providing books and digital educational platforms. The purposive sampling technique was used to collect responses through distributed questionnaires. Statistical analysis was conducted using SPSS IBM version 29 to examine the direct effects of job stress, burnout, and turnover intention. The findings indicate that job stress has no significant influence on the turnover intention of employees at PT XYZ. However, the burnout variable shows a positive and significant effect on employees’ intention to leave. These results underscore that excessive stress and severe burnout can heighten the risk of turnover within an organization. Therefore, it is crucial for companies to implement effective strategies to manage job stress and prevent burnout in order to reduce employees’ turnover intention.