Detecting multiple coexisting emotions from public emergency opinions

To detect multiple coexisting emotions from public emergency opinions, this article proposes a novel two-stage multiple coexisting emotion-detection model. First, the text semantic feature extracted through bidirectional encoder representation from transformers (BERT) and the emotion lexicon feature extracted through the emotion dictionary are fused. Then, the emotion subjectivity judgement and multiple coexisting emotion detection are performed in two separate stages. In the first stage, we introduce synthetic minority oversampling technique (SMOTE) to enhance the balance of data distribution and select the optimal classifier to recognise opinion texts with emotion. In the second stage, the label powerset (LP)-SMOTE is proposed to increase the number of the minority category samples, and multichannel emotion classifiers and the decision mechanism are employed to recognise different types of emotions and determine the final coexisting emotion labels. Finally, the Weibo data about coronavirus disease 2019 (COVID-19) are collected to verify the effectiveness of the proposed model. Experiment results indicate that the proposed model outperforms state-of-the-art models, with the F1_macro of 0.8532, the F1_micro of 0.8333, and the hamming loss of 0.0476. The emotion detection results are conducive to decision-making for public emergency departments.