Modern HR Management Technologies in Hotel and Restaurant Business: Outsourcing vs Outstaffing

Topicality. In the context of the development of modern HR management technologies, increased competition and global challenges of nowadays realities, hoteliers and restaurateurs are facing the issue of attracting professionals to optimize and improve the business establishments activity. The most relevant HR technologies in the hotel and restaurant business that contribute to improving the efficiency of activity are the technologies of attracting personnel – outsourcing and outstaffing. The aim of the article. The aim of the study is to highlight the essence, to identify advantages and disadvantages, to compare outsourcing and outstaffing models and their application in the hotel and restaurant business. Research methods. A set of general scientific research methods was used: the method of analysis and synthesis, the comparative analysis, the method of logical generalization. Results. The article emphasized the importance of HR management in the hotel and restaurant business in order to ensure the usefulness of staff as the basis for a successful business, and to promote the effective operation of a hotel or restaurant. The article proved that the use of HR technologies is effective, widespread and quite popular, according to well-known experts’ and market practitioners’ studies. As an example, the essence of the concepts of outsourcing and outstaffing was revealed; their advantages and disadvantages were analyzed. For the purpose of comparison, the following models of modern HR technologies in attracting personnel were presented. The expediency of using outsourcing and outstaffing in the hotel and restaurant business was substantiated. Conclusions and discussion. The attraction of a highly qualified personnel in the hotel and restaurant business can be significantly improved by expanding the scope of modern HR technologies, in particular, outsourcing and outstaffing. By implementing these models, hotels and restaurants can significantly increase the efficiency of business processes and competitiveness, financial stability and prospects for strategic development by adopting the world’s experience in HR management progress.