Predictive Analytics in Business Process Intelligence: The Role of Big Data

In the competitive and demanding environment of private healthcare, emotional intelligence (EI) plays a vital role in shaping how employees engage with their work and their organization. EI refers to the ability to recognize, understand, and manage one's own emotions as well as the emotions of others. This skill is particularly important in healthcare settings, where employees often face high-stress situations and emotionally charged interactions with patients and colleagues. When employees possess high levels of emotional intelligence, they are more likely to feel committed to their organization. By focusing on enhancing emotional intelligence among staff, hospital management can improve employee satisfaction, reduce turnover rates, and ultimately boost overall organizational performance. This can lead to better patient care, improved teamwork, and a more positive work environment, all of which are essential for the success of private healthcare institutions. This study investigates how emotional intelligence relates to employee commitment in private hospitals located in Odisha. This empirical study uses a quantitative research approach, which means it focuses on collecting numerical data to analyze relationships and patterns. The questionnaire was distributed to a sample of 100 healthcare professionals working in five prominent private hospitals in Odisha. The questionnaire consists of three sections: demographic information, an emotional intelligence assessment based on the Schutte Self-Report Emotional Intelligence Test (SSEIT), and an evaluation of employee commitment using Meyer and Allen’s Organizational Commitment Scale (OCS).The results indicate a significant positive relationship between emotional intelligence and employee commitment among healthcare professionals in private hospitals in Odisha. Specifically, higher emotional intelligence levels correlate with increased affective commitment, suggesting that employees with greater emotional intelligence are more emotionally attached to their organization. The study also finds that emotional intelligence significantly affects normative commitment, meaning that employees with high emotional intelligence feel a stronger obligation to stay with their organization. In contrast, the influence of emotional intelligence on continuance commitment is less significant, suggesting that it has a limited impact on employees' perceptions of the costs of leaving the organization