Relationship Patient Service to Quality of Nursing Services During COVID-19 Pandemic at Meo-Meo Health Center

Background: Puskesmas which is spearhead in breaking of transmission COVID-19, needs to make efforts prevent and transmit infection. Objectives: Purpose study was to determine relationship between patient care in form reliability, responsiveness, assurance, empathy, direct evidence quality nursing services during COVID-19 pandemic. Research Metodes: Type research used is cross sectional study. Population were all outpatients who came for treatment as many as 1681 people, sample was 95 people and side method used was purposive sampling. Analysis used was univariate analysis and bivariate analysis at 95% confidence (a = 0,05). Results: Results showed that reliability relationship had ρ=0,000<α=0,05, responsiveness relationship had ρ=0,002<α=0,05, assurance relationship had a ρ=0,007<α=0,05, empathy relationship had ρ=0,001<α=0,05, direct evidence relationship has ρ=0,000<α=0,05 to quality of nursing services during COVID-19 pandemic. Conclusion: Conclusion shows that is a relationship between patient care and quality of nursing services during COVID-19 pandemic at Meo-Meo Health Center. Keywords: patient care; quality of nursing service; public health center   Abstrak Latar Belakang: Puskesmas yang sebagai ujung tombak dalam memutus mata rantai penularan COVID-19 perlu melakukan upaya pencegahan dan penularan infeksi. Tujuan: Tujuan penelitian yaitu mengetahui hubungan pelayanan pasien berupa kehandalan, ketanggapan, jaminan, empati, bukti langsung terhadap mutu pelayanan keperawatan selama masa pandemi COVID-19. Metode Penelitian: Jenis penelitian yang digunakan adalah cross sectional study. Populasi dalam penelitian ini adalah semua pasien rawat jalan yang datang berobat yaitu sebanyak 1681 orang, sampel berjumlah 95 orang dan metode samping yang digunakan adalah purposive sampling. Analisis yang digunakan adalah analisis univariat dan analisis bivariat pada taraf kepercayaan 95% (a = 0,05). Hasil: Hasil penelitian menunjukkan bahwa hubungan kehandalan   memiliki nilai ρ=0,000<α=0,05, hubungan daya tanggap memiliki nilai ρ=0,002<α=0,05, hubungan jaminan memiliki nilai ρ=0,007<α=0,05, hubungan empati memiliki nilai ρ=0,001<α=0,05, hubungan bukti langsung memiliki nilai ρ=0,000<α=0,05 terhadap mutu pelayanan keperawatan selama masa pandemi COVID-19. Kesimpulan: Kesimpulan menunjukkan bahwa ada hubungan pelayanan pasien terhadap mutu pelayanan keperawatan selama masa pandemi COVID-19 di Puskesmas Meo-Meo.