Reconstructing the Governance of Hajj and Umrah Administration in Indonesia

Context; In Indonesia, the management of the Hajj and Umrah symbolizes both the state's obligation to provide sufficient protection and the inhabitants' constitutional right to exercise their religion freely. The governance of the Hajj and Umrah, as a strategic form of public service, is nevertheless beset by issues including illegal brokerage, inadequate service infrastructure, quota uncertainty, and lax bureaucratic control. There are still gaps between legal frameworks and actual implementation, even after Law No. 8 of 2019 on the Administration of Hajj and Umrah was passed. GoalBy putting forth a framework that improves legal clarity, accountability, transparency, and equity in service delivery, this study seeks to rebuild Indonesia's Hajj and Umrah governance. Techniques; Data were gathered through in-depth interviews with stakeholders, such as the Ministry of Religious Affairs, travel agencies that offer the Hajj and Umrah, and pilgrims, using an empirical juridical method. The investigation concentrated on locating bureaucratic procedures, regulatory loopholes, and reform prospects via digital innovation and democratic supervision. Finding, The results point to three main problems with the governance of the Hajj and Umrah: a lack of coordination between rules and administrative procedures, a low level of pilgrim participation in policymaking, and a poor use of digital technologies to guarantee efficiency and transparency. Conclusions In order to rebuild the governance of the Hajj and Umrah, it is necessary to embrace participatory supervisory models that go above and beyond the bare minimum, reinforce laws based on substantive justice, and put in place an integrated digital system for handling pilgrim data. Theoretically, this work advances the discussion of administrative law; practically, it makes policy proposals to enhance government. In the end, the study backs the implementation of more effective, fair, and transparent Hajj and Umrah services in Indonesia.