CLIENT SATISFACTION ON CERVICAL CANCER SCEENING AND ITS ASSOCIATED FACTORS AMONG SCREENED WOMEN IN NORTH WOLLO PUBLIC HOSPITALS, ETHIOPIA

Abstract Background Cervical cancer is one of the very few cancers where pre-cancer lasts many years before becoming invasive cancer providing an opportunity for detection and treatment. It is leading cause cancer death where less attention is given for screening programs in sub-Saharan Africa. For this satisfaction of cervical cancer screening have a role in increasing utilization and quality of service Methods A facility based cross-sectional study design was used to assess client satisfaction and its associated factor towards cervical cancer screening. Data was collected from 397 samples using a face to face interview in women who take cervical screening test in the selected health facilities. Data was entered to Epi info version 4.6 and bivariable and multivariable logistic analysis was done using SPSS version 25 and p value <0.05 was considered to be significant factors associated with cervical cancer screening service Result from 397 interviewed women, 59% (236) were satisfied with cervical cancer screening services. One-hundred fourty five (36.5%) women had good comprehensive knowledge of cervical cancer screening. Satisfaction with cervical cancer screening service was statistically associated with Being house wife (AOR= 0.42(0.19-0.95), who attend Primary and secondary secondary (AOR =0.35(0.12-0.99) waiting time 31-60 min (AOR=0.14(0.06-0.33) and who went 1-5 km to the facility (AOR=0.41(0.19-0.90) Conclusion The study findings indicated that greater than half of women were satisfied with cervical cancer screening service in North wollo public hospitals. Less than half of women had good knowledge about cervical cancer. The study revealed occupational status, educational status, waiting time, and distance to the facility were found to be significantly associated with cervical cancer screening satisfaction