IDB Environmental and Social Grievance Protocol: 2023 Annual Report

Since November 2021, when the Environmental and Social Policy Framework entered into effect, the IDB has a direct channel, at the management level, for stakeholders to contact the institution directly when they wish to file a complaint about the environmental or social performance of IDB-financed projects. The IDB Grievance Protocol is part of the IDB Group's complaint system, through which the first line of attention to users is the project-level complaint and grievance mechanism. Users can also access IDB management grievance mechanisms, and as a last resort, the Independent Consultation and Investigation Mechanism (MICI). This annual IDB Grievance Protocol report provides an overview of grievances received and handled related to environmental and/or social issues in 2023. It includes key issues, comparative data from the two years of the Grievance Protocol implementation, lessons learned, and information regarding outreach efforts and next steps.