Technology for evaluating the effectiveness of public relations activities

The subject of the research is ways to evaluate the effectiveness of public relations activities. The object of research is the set of theoretical foundations for the application of technologies for evaluating the effectiveness of PR activities. At the current stage of scientific development, there is no unified approach to understanding technology for evaluating the effectiveness of PR activities. The conceptual content of the concepts of "technology" and "efficiency assessment" is revealed in various fields of science. The study of the categorical apparatus is of particular importance in understanding the specifics of the effectiveness of PR activities, as it allows us to develop an unambiguous understanding of the technology of evaluating effectiveness in a professional PR environment. Due to the lack of research on the content of the concept of "technology for evaluating effectiveness in PR", the author considers modern approaches that define the specifics of the category "technology for evaluating effectiveness", which is directly dependent on the areas of PR activity. The variety of PR activities complicates the choice of procedures for evaluating effectiveness and building universal technologies. The research was carried out using general scientific methods. The analysis and synthesis allowed us to comprehend the specific features of the elements of the technology for evaluating effectiveness. The analogy method allowed us to compare the categories under study, the system analysis method allowed us to present technology as a systemic phenomenon. The method of structural and functional analysis, which determined the content and social orientation of the phenomenon under study, allowed us to understand the social significance of efficiency assessment technology. The main conclusions of the study are: PR activities as communication activities can be evaluated in terms of the effectiveness of information and communication processes; PR activities are designed to influence different groups of the public, the definition of criteria for evaluating effectiveness should be considered in terms of the degree of public impact of PR tools; for each communication program, its own evaluation criteria are developed. A special contribution of the author to the research of the topic is the formulation of the definition of "technology for evaluating effectiveness in PR" as a set of methods, procedures and tools consistently integrated into a system aimed at determining the degree of influence of PR activities on public groups and the conformity of the results obtained with the set goal. The novelty of the study lies in the fact that it presents the author's vision of evaluating the effectiveness of communication campaigns.