Development of Green Supermarket Evaluation Model Based on Green Process and Green Output—Case of Bangkok City

The study aimed to develop a green supermarket evaluation model based on a green process and green output to provide empirical evidence on the model’s relationship with the green process, green output, and green supermarket. To this end, the study combined data from a survey of one store manager, one facility manager, and three assistant store managers from each of the 190 supermarket branches in Bangkok, Thailand with data from an in-depth interview of a sample group of green supermarket management specialists. The green supermarket evaluation model is divided into three levels, two elements (green process and green output), nine major indicators for green supermarket evaluation, and one hundred one sub-indicators for green supermarket evaluation, according to the findings. The five major indicators of the green process are green procurement, green storage, green service, green transportation and green environmental and energy management system, while the four major indicators of green output are social performance, environmental performance, economic performance, and organization image performance. In addition, the sub-indicator details were also identified for this evaluation model.