Nursing Incivility on Professional Quality of Life Among Nurses in A Government Hospital

Keeping and maintaining a civil climate in the clinical area is important in every organization. An organization where there is incivility may cause dissatisfaction and can be a source of stress or burnout and can greatly influence the quality of professional life among employees. Findings of the study reveal that overall, there, was a high patient incivility and a moderate general incivility, nurse incivility, and physician incivility. Lastly, there was a low supervisor incivility. There was a moderate level of compassion satisfaction, burnout, and secondary trauma stress. Abusive supervision of supervisor incivility and abusive supervision of physician incivility, and lack of respect of physician incivility predicted burnout. Hostile climate by the nurse incivility predicted secondary trauma stress. With the professional quality of life of the nurses being on a moderate level, the professional quality of life enhancement plan was proposed. Healthcare professionals and hospital administrators should work hand in hand to prevent or keep work incivility at a minimum to maintain good working relationship among healthcare professionals and to effect positive patient outcomes.