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Patient Satisfaction of Ambulatory Care Pharmacy Services in Tabuk City, Saudi Arabia
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Rationale, Aims, and Objectives: To explore the patient satisfaction of
outpatient care services at Tabuk, Saudi Arabia. Methods: A
cross-sectional survey was conducted at two tertiary care hospitals
located in Tabuk, Saudi Arabia over three months duration. A
semi-structured questionnaire composed of eight different domains of
pharmaceutical care services through face-to-face patient interview and
electronic format using website. Results: A total of 508 participants
responded to the survey. Among the respondents, male gender (51.8%) was
predominant and most of them (83%) were below 46 years old. The average
scores of domains 1, 2, 3, 4, 5, 6, 7, and 8 were 4.51, 4.11, 4.30,
3.70, 3.57, 3.82, 3.63, and 4.15, respectively. The general evaluation
of pharmacy services domain was found to be very satisfied (245; 48.2%)
and satisfied (143; 28%) with 380 (76.4%) respondents were willing to
recommend the pharmacy to their family or friends. There was no
statistically significant difference in regard to the overall
satisfaction of the respondents in all domains of pharmacy services
among the two hospitals (p>0.05). Discussion: The majority
of respondents were satisfied with outpatient care pharmacy services at
Tabuk, Saudi Arabia. More efforts are needed to improve the service of
following-up on patients’ adherence by the pharmacists.
Title: Patient Satisfaction of Ambulatory Care Pharmacy Services in Tabuk City, Saudi Arabia
Description:
Rationale, Aims, and Objectives: To explore the patient satisfaction of
outpatient care services at Tabuk, Saudi Arabia.
Methods: A
cross-sectional survey was conducted at two tertiary care hospitals
located in Tabuk, Saudi Arabia over three months duration.
A
semi-structured questionnaire composed of eight different domains of
pharmaceutical care services through face-to-face patient interview and
electronic format using website.
Results: A total of 508 participants
responded to the survey.
Among the respondents, male gender (51.
8%) was
predominant and most of them (83%) were below 46 years old.
The average
scores of domains 1, 2, 3, 4, 5, 6, 7, and 8 were 4.
51, 4.
11, 4.
30,
3.
70, 3.
57, 3.
82, 3.
63, and 4.
15, respectively.
The general evaluation
of pharmacy services domain was found to be very satisfied (245; 48.
2%)
and satisfied (143; 28%) with 380 (76.
4%) respondents were willing to
recommend the pharmacy to their family or friends.
There was no
statistically significant difference in regard to the overall
satisfaction of the respondents in all domains of pharmacy services
among the two hospitals (p>0.
05).
Discussion: The majority
of respondents were satisfied with outpatient care pharmacy services at
Tabuk, Saudi Arabia.
More efforts are needed to improve the service of
following-up on patients’ adherence by the pharmacists.
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