ANALYSING THE IMPACT OF ENTERPRISE RESOURCE PLANNING ON USER SATISFACTION IN HIGHER EDUCATION INSTITUTIONS

The continuous improvements in the information system technology have made ERP one the widely used software in the organizations today. Higher Education Institutions are not very different from other business organizations. Tremendous amount of data is constantly generated in educational institutes which needs to be efficiently organized. For the same reason ERP is now making its way in education institutes to manage all types of data and help students, teaching staff and non-teaching staff in their daily activities. However, the satisfaction level of ERP users in educational institutes was unclear and needed thorough study. The main thought off motto of this research is to quantitively analyse the major consequences of ERP implementation on the level of contentment of people concerned with Higher Educational Institutions. Various independent variables are identified and their relationship with user satisfaction is statistically analysed using multiple regression analysis on the primary data that is collected from ERP users with the help of structured questionnaires. It was found that User Interface and Responsiveness of the ERP software had critical role to play with user contentment and performance. Furthermore, Completeness, Timeliness and Usefulness of the information provided on the ERP platform have significant relationship with the User Satisfaction of Higher Education Institutions. These findings can be utilized by ERP vendors during ERP suite development and implementation process in a Higher Education Institution.