The clear and complete benefits of EMR for medical professionals include serving as a basis or guide for planning and analyzing diseases, as well as planning the medical treatment, care, and actions that must be given to patients. The implementation of EMR in Anna Medika Hospital, Madura found several obstacles, such as the need for features to support services that are still lacking, and the incomplete implementation of EMR in every department. The hospital is gradually developing EMR features to support patient-oriented healthcare services. The purpose of this research is to examine the extent to which EMR implementation supports healthcare services. The research method used is descriptive research with a qualitative approach. The subjects in this study are 8 EMR users. The research found that common obstacles in using EMR include frequent network errors. EMR also supports clinical decision making; the EMR algorithm is able to read duplicate data and reject the same data when it is being saved. The conclusion of this research is that network errors are a significant obstacle, and the EMR records are already synchronized with all relevant parties, reducing errors in entering duplicate data in the EMR. Keywords: EMR, Service Support