DigiBete, a Novel Chatbot to Support Transition to Adult Care of Young People/Young Adults With Type 1 Diabetes Mellitus: Outcomes From a Prospective, Multimethod, Nonrandomized Feasibility and Acceptability Study

Abstract Background Transition to adult health care for young people and young adults (YP/YA) with type 1 diabetes mellitus (T1DM) starts around 11 years of age, but transition services may not meet their needs. A combination of self-management support digital health technologies exists, but no supportive chatbots with components to help YP/YA with T1DM were identified. Objective The aims of this study were to (1) evaluate the novel DigiBete Chatbot, the first user-led, developmentally appropriate, clinically approved transition chatbot for YP/YA with T1DM from four English diabetes services and (2) assess the feasibility of a future trial of the chatbot. Methods In a prospective, multimethod, nonrandomized feasibility and acceptability study in the UK National Health Service, YP/YA with T1DM from 4 hospital diabetes clinics (2 pretransition and 2 posttransition) were enrolled in a 6-week study to test the DigiBete Chatbot. During the study, YP/YA completed web-based, validated, and standardized questionnaires at baseline, 2 weeks, and 6 weeks to evaluate quality of life and anxiety and depression, along with chatbot usability and acceptability. Qualitative interviews involving YP/YA, parents, and health care professionals explored their views on the chatbot. Data were analyzed using descriptive statistics and framework analysis. Results Eighteen YP/YA were enrolled. Qualitative interviews were conducted with 4 parents, 24 health care professionals, and 12 YP/YA. Questionnaire outputs and the emergent qualitative themes (living with T1DM, using the chatbot, and refining the chatbot) indicated that the measures are feasible to use and the chatbot is acceptable and functional. In addition, responses indicated that, with refinements that incorporate the feasibility results, the chatbot could beneficially support YP/YA during transition. Users scored the chatbot as “good” to “excellent” for being engaging, informative, and aesthetically pleasing, and they stated that they would use it again. The results suggest that, with some adaptations based on user feedback, the chatbot was feasible and acceptable among the YP/YA who enjoyed using it. Our reactive conversational agent offers content (messaging and additional multimedia resources) that is relevant for the target population and clinically approved. The DigiBete Chatbot addresses the identified lack of personalized and supported self-management tools available for 11‐24 year olds with T1DM and other chronic conditions. Conclusions These results warrant chatbot refinement and further investigation in a full trial to augment it prior to its wider clinical use. Our research design and methodology could also be transferred to using chatbots for other long-term conditions. On the premise of this feasibility study, the plan is to rebuild the DigiBete Chatbot to meet identified user needs and preferences and progress to a national cohort study to assess the usability, feasibility, and acceptability of a modified chatbot, with a view to proceeding to rollout for national and international use on the established DigiBete platform.