534-P: Evaluating the Impact of Multichannel Diabetes Care Coaching and Education in Patients New to Continuous Glucose Monitoring

Introduction and Objective: The purpose of this study was to evaluate whether individuals with diabetes (Type 1 and Type 2) newly prescribed a continuous glucose monitor (CGM) with coaching and education from a certified diabetes care and education specialist (CDCES) achieve better outcomes than those using CGM alone. Methods: Adults aged 18+ newly prescribed a CGM provisioned through a durable medical equipment (DME) supplier were randomized into two groups: CGM plus coaching (CGM-LC) or CGM only (CGM-O). The CGM-LC group accessed a care management solution integrating education, coaching, and monitoring. Clinical outcomes included average blood glucose, glucose management indicator (GMI), and time in range (TIR) at baseline and 3 months. Results: Analysis included 118 participants with a mean age of 67.1 years. Results showed a significant improvement in TIR for the CGM-LC group, with a notable increase in TIR at 3 months compared to baseline, while the CGM-O group showed no improvement. For GMI, the TIR interaction was influenced by age and gender, with individuals under 65 years and males in the CGM-LC group demonstrating significant improvement. Similar trends occurred for average blood glucose levels but did not reach statistical significance. Conclusion: Results suggest providing coaching and education alongside DME-provisioned CGM supplies improves clinical outcomes for individuals newly prescribed CGMs compared to CGM use alone. Disclosure A. Masturzo: None. J. Allaire: Consultant; CCS Medical.