The PBC Model: Supporting Positive Behaviours in Smart Environments

Several behavioural problems exist in office environments, including resource use, sedentary behaviour, cognitive/multitasking, and social media. These behavioural problems have been solved through subjective or objective techniques. Within objective techniques, behavioural modelling in smart environments (SEs) can allow the adequate provision of services to users of SEs with inputs from user modelling. The effectiveness of current behavioural models relative to user-specific preferences is unclear. This study introduces a new approach to behavioural modelling in smart environments by illustrating how human behaviours can be effectively modelled from user models in SEs. To achieve this aim, a new behavioural model, the Positive Behaviour Change (PBC) Model, was developed and evaluated based on the guidelines from the Design Science Research Methodology. The PBC Model emphasises the importance of using user-specific information within the user model for behavioural modelling. The PBC model comprised the SE, the user model, the behaviour model, classification, and intervention components. The model was evaluated using a naturalistic-summative evaluation through experimentation using office workers. The study contributed to the knowledge base of behavioural modelling by providing a new dimension to behavioural modelling by incorporating the user model. The results from the experiment revealed that behavioural patterns could be extracted from user models, behaviours can be classified and quantified, and changes can be detected in behaviours, which will aid the proper identification of the intervention to provide for users with or without behavioural problems in smart environments.