Search engine for discovering works of Art, research articles, and books related to Art and Culture
Javascript must be enabled to continue!
Pengaruh Ewom Quality, Ewom Quantity, dan Customer Relationship Terhadap Kepuasan Pembelian di Toko Rizal Aluminium dan Kaca
View through CrossRef
The purpose of this study was to determine: (1) The effect of Ewom Quality partially on customer satisfaction at the Rizal Aluminum and Kaca Store (2) The effect of Ewom Quantity partially on customer satisfaction at the Rizal Aluminum and Glass store (3) The effect of partial Customer Relationship on customer satisfaction at Rizal Aluminum and Glass Stores (4) The influence of Ewom Quality, Ewom Quantity, and Customer Relationship simultaneously on customer satisfaction at Rizal Aluminum and Glass stores. The population in this study were all customers of Rizal Aluminum and Glass Stores. The number of samples based on the Non Probability sampling technique and also using the Slovin formula was 85 respondents with the data distribution technique using the Accidental Sampling technique. The data were analyzed using the Multiple Linear Regression method, to partially test the hypothesis using the t test, while simultaneously using the F test to test the hypothesis. The results of this study are (1) Ewom Quality has a partial (individual) effect on customer satisfaction (2) Ewom Quantity no partial (individual) effect on customer satisfaction (3) Customer Relationship has no partial (individual) effect on customer satisfaction (4) Ewom Quality, Ewom Quantity, and Customer Relationship influence simultaneously (together) on customer decisions at Rizal's shop Aluminum and Glass.
PT Formosa Cendekia Global
Title: Pengaruh Ewom Quality, Ewom Quantity, dan Customer Relationship Terhadap Kepuasan Pembelian di Toko Rizal Aluminium dan Kaca
Description:
The purpose of this study was to determine: (1) The effect of Ewom Quality partially on customer satisfaction at the Rizal Aluminum and Kaca Store (2) The effect of Ewom Quantity partially on customer satisfaction at the Rizal Aluminum and Glass store (3) The effect of partial Customer Relationship on customer satisfaction at Rizal Aluminum and Glass Stores (4) The influence of Ewom Quality, Ewom Quantity, and Customer Relationship simultaneously on customer satisfaction at Rizal Aluminum and Glass stores.
The population in this study were all customers of Rizal Aluminum and Glass Stores.
The number of samples based on the Non Probability sampling technique and also using the Slovin formula was 85 respondents with the data distribution technique using the Accidental Sampling technique.
The data were analyzed using the Multiple Linear Regression method, to partially test the hypothesis using the t test, while simultaneously using the F test to test the hypothesis.
The results of this study are (1) Ewom Quality has a partial (individual) effect on customer satisfaction (2) Ewom Quantity no partial (individual) effect on customer satisfaction (3) Customer Relationship has no partial (individual) effect on customer satisfaction (4) Ewom Quality, Ewom Quantity, and Customer Relationship influence simultaneously (together) on customer decisions at Rizal's shop Aluminum and Glass.
Related Results
PERAN TATA KELOLA PERUSAHAAN DALAM MEMODERASI PENGARUH IMPLEMANTASI GREEN ACCOUNTING, CORPORATE SOCIAL RESPONSIBILITY DAN FIRM SIZE TERHADAP KINERJA KEUANGAN
PERAN TATA KELOLA PERUSAHAAN DALAM MEMODERASI PENGARUH IMPLEMANTASI GREEN ACCOUNTING, CORPORATE SOCIAL RESPONSIBILITY DAN FIRM SIZE TERHADAP KINERJA KEUANGAN
This study examines the role of corporate governance in moderating the influence of green accounting disclosure, corporate social responsibility (CSR), and firm size on the financi...
Audit Energi pada Dua Produk Kaca Lembaran di sebuah Pabrik Kaca
Audit Energi pada Dua Produk Kaca Lembaran di sebuah Pabrik Kaca
Industri pembuatan kaca tersusun atas empat bagian primer, yaitu: kaca lembaran, kaca khusus, kaca fiber, dan kaca container. Pabrik X merupakan sebuah perusahaan besar penghasil k...
Electronic Word-of-Mouth (eWOM)
Electronic Word-of-Mouth (eWOM)
The concept of electronic word-of-mouth (eWOM) was introduced in the mid-1990s, when the Internet was beginning to change the ways consumers interacted with each other. eWOM can be...
Warna Toko Dan Citra Toko (Studi Kasus Pada Toko Stroberi Semarang)
Warna Toko Dan Citra Toko (Studi Kasus Pada Toko Stroberi Semarang)
Sebuah toko harus mampu menarik konsumen melalui visual merchandising, sehingga konsumen bersedia melakukan pembelian. Warna sebagai salah satu elemen visual merchandising dapat me...
Examining the antecedents of persuasive eWOM messages in social media
Examining the antecedents of persuasive eWOM messages in social media
Purpose
– Numerous electronic word-of-mouth (eWOM) studies have been conducted to examine the effectiveness of persuasive eWOM messages. Despite the impact of eWOM ...
Analisis Resiko Kecelakaan Kerja CV.Mitra Kreasi Utama Dengan Menggunakan Metode HAZOP (Hazard and Operability Study)
Analisis Resiko Kecelakaan Kerja CV.Mitra Kreasi Utama Dengan Menggunakan Metode HAZOP (Hazard and Operability Study)
CV. Mitra Kreasi Utama (CV.MKU) Pekanbaru merupakan perusahaan yang bergerak di bidang produksi perakitan bahan alumunium, kaca, dan baja ringan menjadi berbagai produk seperti : p...
PENGARUH BRAND TRUST, BRAND IMAGE DAN BRAND EXPERIENCE TERHADAP KEPUTUSAN PEMBELIAN CAT TEMBOK MEREK MOWILEX DI TOKO KEMENANGAN JAYA JAKARTA PUSAT
PENGARUH BRAND TRUST, BRAND IMAGE DAN BRAND EXPERIENCE TERHADAP KEPUTUSAN PEMBELIAN CAT TEMBOK MEREK MOWILEX DI TOKO KEMENANGAN JAYA JAKARTA PUSAT
ABSTRAKDisebabkan oleh posisi penjualan cat tembok merek Mowilex yang masih dibawah lima merek lainnya dan adanya penurunan penjualan Mowilex pada tahun 2023 di Toko Kemenangan Jay...
Muh. Rezky Naim
Muh. Rezky Naim
Perumusan masalah yang dapat diungkapkan dalam penelitian ini adalahsebagai berikut : Bagaimana pengaruh Kualitas Produk terhadap Keputusan Pembelian TV LG pada Toko SikapaiyaKabu...