Healthcare Providers’ Satisfaction and associated factors with clinical laboratory service at government hospitals in Southwest Shewa Zone Oromia, Ethiopia: Cross-sectional Study

Abstract Background: Healthcare providers are vital clients of the clinical laboratory. Problems in laboratory services have a significant impact on healthcare providers' diagnosis, intervention, or prevention strategies during patient healthcare. Healthcare providers’ satisfaction wasn’t assessed in the study area. So, the study aimed to evaluate their satisfaction, which helps improve laboratory services and serves as a prerequisite for accreditation. The study aims to assess healthcare providers’ satisfaction associated factors with laboratory services among all government hospitals in the southwest Shewa zone, Oromia, Central Ethiopia 2022. Methods:A cross-sectional study was conducted on 314 healthcare providers from June to July 2022. Healthcare providers who met the eligibility criteria and volunteers were included. Before being exported to SPSS version 25, the data were coded and entered into Epi Data version 3.1 for completeness checks. After descriptive statistics were performed, variables were subjected to bivariate and multivariable logistic regression analysis to identify associated variables, and variables with a p. value < 0.05 were considered statistically significant. Finally, the results were shown in the text and table. Results:According to the study, 54 % of healthcare providers were satisfied with laboratory services. The assistance of the lab. Handbook (AOR=1.676, 95% CI=1.002, 2.801), notification of the change in services (AOR=1.735, 95% CI=1.029, 2.925), getting urgent test results in time (AOR=2.349, 95% CI=1.39, 3.68), courtesy of lab. Staff (AOR=1.924, 95% CI=1.115, 3.321), reliable/quality of lab. result (AOR=3.69, 95% CI= 2.083, 6.538), and consistency of laboratory quality services (AOR=1.706, 95% CI=1.012, 2.875) were factors significantly related to satisfaction. Conclusion: About half of the healthcare providers were dissatisfied with laboratory services. Therefore, to increase the satisfaction of healthcare providers’ hospital administrative and laboratory staff, they should work together on the identified factors. In order to determine overall clients’ satisfaction with laboratory services, an assessment of patient satisfaction will be required