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ASSESSMENT OF TOURISTS’ SATISFACTION IN THE DOWNTOWN OF AMMAN
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Tourist satisfaction is considered as one of the most important aspects of sustainable tourism, as it considerably impacts on the tourist’s length of stay and on their choice to visit the destination in the future. This research focused on making an assessment for several attributes related to tourists’ satisfaction in Amman downtown in Jordan. The study attempts to investigate the relationship between tourists’ experience in downtown Amman and their overall satisfaction level in terms of services quality, spatial movement, local hospitality, tourists’ enjoyment and comfort, and the quality of urban environment around.
Sapienza University of Rome
Title: ASSESSMENT OF TOURISTS’ SATISFACTION IN THE DOWNTOWN OF AMMAN
Description:
Tourist satisfaction is considered as one of the most important aspects of sustainable tourism, as it considerably impacts on the tourist’s length of stay and on their choice to visit the destination in the future.
This research focused on making an assessment for several attributes related to tourists’ satisfaction in Amman downtown in Jordan.
The study attempts to investigate the relationship between tourists’ experience in downtown Amman and their overall satisfaction level in terms of services quality, spatial movement, local hospitality, tourists’ enjoyment and comfort, and the quality of urban environment around.
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