A Framework to Manage Work-from-Home at South African Private Higher Education Institutions

Purpose: The primary purpose of this study was to establish a framework to manage work-from-home (WFH) within private higher education institutions in South Africa. This study identifies key considerations for a framework that enables higher education in South Africa to overcome the challenges faced during the COVID-19 pandemic related to remote work (WFH). Due to WFH's increasing importance and prevalence as a viable work arrangement globally, developing a framework is a key consideration for continuing service delivery in private higher education concerning teaching, learning and assessment. Methodology: The study used a quantitative approach with a cross-sectional research design. No sample was drawn. The total population of a private higher education institution was used in this study. All 133 academic personnel working in the private higher education institution were surveyed. A response rate of 79% was obtained, and in terms of analysis, the study used both descriptive and inferential statistical techniques. Findings: The analysis identified four key antecedents comprising factors. All four antecedents and all the factors were considered in developing a framework to manage the WFH of private higher education in South Africa. The analysis included mean scores, reliability coefficients, and goodness-of-fit model indices. One model fits well, the other is acceptable, and the third shows a poor fit. The framework suggests that a more holistic approach is needed to lead and manage WFH employees. The findings also indicate that managers and leaders struggled to effectively manage WFH employees. Conclusion: It is recommended that private higher education adopt the developed framework to overcome WFH's challenges and appropriately implement WFH to reap its actual benefits. The study suggests that each antecedent be considered in the rollout of WFH arrangements in private higher education.