Post-Pandemic Support for Special Populations in Higher Education through Generative Artificial Intelligence

The sudden closure of schools in response to the COVID-19 pandemic prompted education authorities to quickly explore new teaching and learning methods. This disruption to traditional classroom settings led to the implementation of innovative strategies that assist educators and students in developing abstract thinking skills. In the wake of the ongoing impact of the pandemic on education, one crucial innovative approach that educators should embrace is generative Artificial Intelligence (AI). Generative AI represents a significant transformation in the education sector, offering human-like content tailored to meet the individual needs of students, educators, and institutions. While the integration of generative AI post-pandemic is inevitable, this chapter highlights the myriad opportunities it presents for the education industry, particularly in terms of the strategies it provides for colleges and universities to recruit and engage diverse student populations through personalized instruction and equal access to opportunities. In the evolving landscape of post-pandemic education, technology that supports collaboration, critical thinking, and real-world educational connections is no longer considered a futuristic concept. While educational practices continue to evolve, the substantial entry of generative artificial intelligence into education is both distinct and unavoidable. With technological advancements come questions of digital equity and effective implementation. This chapter underscores how generative artificial intelligence can bridge these gaps by creating customized learning experiences that benefit educators and enhance access to knowledge. The emergence of generative artificial intelligence as a technological support tool is poised to bring about significant changes in education. Generative AI has the potential to drive the necessary shift towards personalized instruction and meaningful student interactions. This chapter seeks to provide a comprehensive overview of the importance of exploring generative AI strategies as the education sector grapples with the repercussions of the COVID-19 pandemic. It presents insights into current and future opportunities offered by generative artificial intelligence to support innovative teaching practices, foster equitable growth, and facilitate the transition to educational systems on a global scale.