Use Technology Wisely

This chapter provides information on the wise use of technology in the workplace. In a world where electronic communication is ubiquitous, face-to-face interactions are critical. Technology can be used to promote depth in relationships, but the use of technology needs to be tailored to the individual. Relationship problems and difficult feelings have always been present in the workplace, but with electronic communication they now present more quickly, at unpredictable times, in larger numbers, and often with greater urgency. Managers face relationship repercussions from technology on a daily basis. Generally speaking, in many of the relationships in which difficulties arise, coworkers and managers have only a superficial understanding of the other party’s emotional needs due to decreased face-to-face interaction.