Measuring Process Capability in a Hospital by Using Lean Six Sigma Tools—A Case Study in Bangladesh

Bangladesh’s government had been constantly conscious of its health-care system. As a result, the health-care system had seen a significant rise in quality in the past few years. The Lean Six Sigma concept is used to boost up the productivity as well as the quality of products or services. The purpose of this article was to measure the process capability in the health-care system by lean tools. In this study, we selected the dialysis unit as our investigation area where we applied the Six Sigma DMAIC (Define, Measure, Analysis, Improve, and Control) model which had been structured step by step, respectively. Furthermore, different tools of Total Quality Management, Statistical Quality Control and Lean manufacturing like SIPOC (Supplier, Input, Process, Output, and Customer) diagram, P Control chart, Fishbone diagram, and Pareto analysis had been performed in different phases of the DMAIC model. Measuring process capability using the DMAIC model helped to identify the problems associated with the dialysis unit and also recommendations were developed based on investigation and analysis. These recommendations will help the hospital management to overcome all problems and increase service rate and patient safety in the dialysis unit.