MENTORING IN IMPROVING PERSONNEL MANAGEMENT EFFICIENCY OF HOSPITALITY ENTERPRISES

The scientific article examines current problems and ways to solve them in ways of improving the efficiency of hospitality enterprises, in particular, hotel and restaurant business organizations and tourism firms, through increasing the efficiency of personnel management of these enterprises. The essence and significance of mentoring, as a measure aimed at improving the qualifications of personnel of hospitality enterprises, is revealed. The developed process of mentoring at hospitality enterprises is appropriate for use in personnel management and general management of these enterprises, which includes the following stages: identifying the need for mentoring to improve the efficiency of hospitality enterprise personnel; selection of goals to be achieved as a result of the mentoring process; definition of mentoring tasks; highlighting the terms of the mentoring process and describing the conditions for its suspension or termination;establishment of motivation criteria for participants in the mentoring process; establishment of criteria for involvement of a mentor and intern in the mentoring process; determination of the mentor and intern evaluation indicator system; development of the program and documentation of the mentoring process; selection of mentors, their training and instruction, formation of necessary skills, definition and application of directions of motivation; selection of interns; carrying out a trial mentoring process; control of the effectiveness of trial mentoring, adjustment of the process; carrying out the main mentoring process; determining the effectiveness of the mentoring process in personnel management of a hospitality enterprise