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Comforting Communication

Comforting communication encompasses the verbal and nonverbal messages that people use when trying to reduce others' emotional anguish. Thus, comforting represents a strategic communication activity that has the primary goal of alleviating another's emotional distress; it may also aim to enhance the other's self‐esteem, facilitate the other's coping, and assist the other's problem‐solving in a troublesome situation. Comforting is a form of behavioral empathy (→ Empathy Theory) or social support (→ Social Support in Interpersonal Communication) and is usually studied as a communicative activity carried out by laypersons in everyday situations; however, professionals (teachers, pastors, nurses, counselors, therapists) and para‐professionals (bartenders, hairdressers) also engage in comforting communication.

Wiley

Brant R. Burleson Amanda J. Holmstrom

The International Encyclopedia of Communication

2017

Title: Comforting Communication

Description:

Comforting communication encompasses the verbal and nonverbal messages that people use when trying to reduce others' emotional anguish.

Thus, comforting represents a strategic communication activity that has the primary goal of alleviating another's emotional distress; it may also aim to enhance the other's self‐esteem, facilitate the other's coping, and assist the other's problem‐solving in a troublesome situation.

Comforting is a form of behavioral empathy (→ Empathy Theory) or social support (→ Social Support in Interpersonal Communication) and is usually studied as a communicative activity carried out by laypersons in everyday situations; however, professionals (teachers, pastors, nurses, counselors, therapists) and para‐professionals (bartenders, hairdressers) also engage in comforting communication.

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