Personnel Rostering Management by ICT Techniques

In this chapter, the authors discuss the technological aspects of solutions and applications in staff rostering by means of ICT techniques. Three different applications are presented related to nurse rostering in a public hospital ward, nurse rostering in a private hospital ward, and physician rostering in a public hospital intensive care unit. For all applications, the use of efficient operations research techniques, models, and related solvers guided by the suggestions of the healthcare staff is introduced. The peculiarity of this work is the combination of mathematical programming techniques and solvers under the classical neighborhood search framework.