An Assessment of the Maintenance Management Effectiveness of Public Hospital Building Through Key Performance Indicators

The importance of the facility maintenance management in the public hospital building has increased rapidly as many organisations aim to become world class. Maintenance management in hospital buildings recognized as a part of sustainability aspects in reaching optimum performances during at peak efficiency. Maintenance problem not only burden government and consumer but it also gives negative perception among foreigner that are made up investors and tourist from overseas, towards public of maintenance culture in this country. Therefore, aim of this study is to determine the key performance indicator (KPI) to seek the best strategy in maintenance management. A total of 32 questionnaires were distributed to maintenance manager. This survey covered 32 public hospitals including public hospitals in Northern region of Peninsular Malaysia. Majority of the respondent agrees that all the elements stated as a key performance indicators to maintenance management effectiveness. Ten factors were categorized as a key performance indicator to measure the effectiveness of maintenance management in the public hospital building. Result shows that monitoring and supervision, task planning and scheduling and computerized maintenance management system (CMMS) as a strong factors thus prove that maintenance manager as an important person and responsible to ensure the maintenance services operate with optimum performances. On the other hand, human resource management plays an important role to assist the maintenance team to achieving the objective and policy. Therefore, this discovery can evaluate implementation policy to increase further effectiveness of maintenance management level to any public hospital building.