Intercultural competence and communication on board of merchant vessels

The maritime industry operates within a global framework, necessitating efficient intercultural competence and communication for successful collaboration among diverse seafaring teams. This dissertation investigates how the performance of management-level crew can be elevated through the enrichment of the educational curriculum at Maritime Education and Training (MET) institutions, with a specific focus on courses aimed at facilitating intercultural competence. The central research question guiding this study is: How can the performance of management-level crew be elevated through enriching the syllabus of intercultural communication and competence at Maritime Education and Training (MET) institutions? This research aims to identify and implement syllabus enhancements that specifically target intercultural competence to improve the effectiveness and operational efficiency of management-level crew. To address this question, the study examines the extent to which intercultural competence courses are currently integrated into the MET curricula and their impact on crew performance. It also assesses how communication skills are taught within the academic framework of MET institutions and their role in enhancing intercultural interactions. Additionally, the study identifies the predominant cultural hurdles and communication barriers faced by seafarers aboard seagoing vessels and explores the challenges educators and students encounter in teaching and learning intercultural communication and competence at MET institutions. Furthermore, it evaluates the most effective strategies that maritime organizations can employ to enhance the intercultural proficiency of their crew members and alleviate intercultural discord. Employing an interdisciplinary approach, this research integrates theories of intercultural communication, organizational behaviour, and maritime operations to illuminate the impact of cultural diversity on crew dynamics, safety, and overall operational efficacy. Through extensive literature review, interviews, and empirical research, the study provides actionable insights into the development of tailored training programs and communication strategies. The findings of this dissertation aspire to advance knowledge, inform policy, and enrich the maritime industry by promoting a more harmonious and culturally sensitive environment conducive to safe and efficient seafaring. By focusing on the enhancement of the MET curriculum, this research aims to foster a culture of inclusivity, cooperation, and shared understanding on board, ultimately leading to improved performance of management-level crew.