SOFTWARE SELECTION FOR PROCESS AUTOMATION UNDER Z INFORMATION

Choosing the right robotic process automation software for business requires careful consideration. Process automation software is becoming increasingly popular among businesses large and small due to its ability to automate routine repetitive tasks. It is designed to reduce errors and make tasks easier and faster, while also allowing employees to focus on more complex and more important work. From streamlining administrative processes to improving customer service, process automation offers a wide range of business benefits. For example, it can help automate back-office functions such as data entry, order processing, and customer service inquiries. This can help reduce the amount of time and resources required to complete these tasks, as well as improve accuracy and eliminate possible errors. In addition, process automation can help improve customer service by automating customer interaction processes such as inquiries and order processing. This can help speed up the process for customers, leading to increased customer satisfaction and loyalty. Process automation can also help businesses save money. By automating routine, repetitive tasks, businesses can reduce their labor costs as fewer employees are required to complete tasks. In addition, process automation can help reduce the amount of time and resources required to complete tasks, resulting in cost savings. When choosing process automation software, such key factors as possibilities of automation, scalability, safety should be considered. In this paper, these key factors are represented under Z- information for multi-criteria decision-making problem. Z- number theory is a very effective tool in great uncertainty conditions. If there are uncertainty conditions in problems solving process it is good using fuzzy logic [1-9]. Keywords: multi-criteria decision making, software selection, process automation, Z information.