Stakeholder Management as an Approach to Integrated Management System (IMS

This paper aims to present a new approach to Integrated Management System (IMS), as a management system able to manage all stakeholders identified by an organization. A worldwide trend to integrate the requirements of different standardized management systems is observed, but organizations have faced an increasing number of standardized systems, motivating many researchers to focus on new integration methodologies. Taking as reference the management systems used by the most organizations (e.g.: quality, environmental, safety and occupational health and social responsibility), this paper intends to present the existing commonalities among the requirements of these standards and after that, to present the existing commonalities among stakeholders identified for each integrable requirements. Stakeholder management can also be interpreted as an effective way to map out requirements for processes and products, as well as a way to map out management requirements for an organization, which enables to implement requirements in addition to those already defined in standardized systems such as ISO standards. Therefore, it can be affirmed that the traditional IMS approach allows a generalization of the IMS concept towards stakeholder management by analyzing the commonalities among the most used standardized systems and its stakeholders. The Integrated Stakeholders Management proposed in this paper is unlimited, making organizations do not become dependent only on standardized systems. This new approach helps to incorporate requirements provided by an analysis of stakeholders demand. In this context, it is concluded that the new concept of IMS proposed herein is an alternative solution organizations that aim to achieve better levels of satisfaction of stakeholders, focusing on meeting their requirements and also in overcoming their expectations in an integrated manner within their management processes, not depending only on the standardized systems.