Ghana’s Digital Addressing Design - Reality Gulf

Abstract Purpose The research set out to review the implementation of Ghana’s efforts at implementation of a Digital Addressing System. Nearly six years into implementation and without outward appearance of the meeting of the announced goals of the project, the research sets out to find out the likelihood of success or failure of the project and suggest remedial measures. Methods Using a variety of quantitative and qualitative techniques the study assessed the implementation of the policy employing interviews, surveys, workshops and group discussion. It hinged on the Design-Reality Gap (DRG) model to identify the issues of interest with Ghana's digital addressing systems. Results We found out that the attempts, although well intended, fall short in several best practice aspects. The research found it difficult to confidently showcase any immediate successes arising out of the implementation of the GhanaPostGPS App and System and proceeds to point out specific areas in need of attention if Ghana’s Digital Addressing efforts are to meet the presumptive goals. Conclusion The Digital Addressing System might be a partial failure unless action is taken to close design-reality gaps.