Organizational Culture and Business Excellence, ICT and Organizational Culture, ICT and Business Excellence

The aim of this chapter is to build the research argument by reviewing the most relevant literature on the relationships between the study variables. The literature covers the general associations between organizational culture and business excellence and highlights the most significant findings in identifying the relationships. Then the focus shifts to the relationship between individual culture types and business excellence criteria. This is done by examining the relationship between each type of culture (mission, adaptability, involvement, and consistency) and its attributes and each of the results criteria (customer, people, society, and business results) in turn. This chapter also discusses the interactions between ICT and both organizational culture and the business excellence results criteria, setting out the research hypotheses required to answer the research questions.